Venn Thrift store’s Shipping Policy
- Shipping across India is free of charge for all orders over INR 1500. For orders less than INR 1500, there is a shipping charge of INR 50.
- From the date of placing an order, it would take 6-7 working days for us to deliver your order. For some of the locations, the delivery time might be longer given the reach and accessibility of our delivery partners. If that is the case, we will promptly reach out to you and keep you updated on the timelines via email.
- Shipping charges for the return or exchange shipment will be borne by you.
- If the garment doesn't fit you well, shoot an email to firstname.lastname@example.org explaining the situation and we'll get back to you as soon as possible.
- All Returns and exchange requests will be accepted only within 2 days of the order being delivered.
- If you wish to return the ordered item, we will be happy to give you one-time store credit valid for 3 months.
- To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
- Original shipping charge is not refunded when returning items
- If an item is received damaged or not as described, please reach out to us ASAP!
If we’ve listed an item incorrectly or there is a problem with your order/item, we will make it right. Shoot an email to email@example.com explaining the situation and we'll get back to you as soon as possible!